After a “ping?pong game” to determine the problems between the ISP and customers, Dotcom?Monitor enables its “DNS Monitoring.3. This led to slow site response. Enter Dotcom-Monitor. This happened only during certain hours, as the conflicting application was run only a few times a day. Once website monitoring detected any problems with the web server, immediate alert by phone and SMS would be sent to on-call personnel. These glitches usually required manual intervention. Dotcom-Monitor found that, although the e?commerce site was hosted on a dedicated shared server, during certain times in a day, other applications on the server consumed most of its resources.
The outages were mostly related to software glitches that the customer was unable to fix in a short period of time. The collected one-minute performance data was aggregated on an hourly basis into a single weekly report. A recent Andersen Consulting Services survey reveals that more than 25 percent of online shopping experiences fail during holiday seasons due to site outages. The factors contributing to the continuous growth of online shopping include wider product ranges, convenience, lower prices, and availability of clear product information. Some customers complained that the site took too long to open, while others had no issues. The retailer upgraded the DNS server and the problem was resolved. The online shopping sector has grown rapidly, outstripping other sectors and opening new business prospects. Recent large investments in e-commerce by companies large and small have further energized the sector and strengthened its roots.” Dotcom-Monitor tested the retailer’s DNS servers by querying specified servers performing "IP resolution".Dotcom-Monitor. They took a long time to load, causing shoppers to abandon the site and instead call customer service. In industries such as finance, insurance, medical, and manufacturing, or any industry that requires high website uptimes and excellent website response, it is becoming essential to employ external website monitoring services. Even after aggressive marketing campaigns, this retailer of name brand parts was still noticing a decline in their online business.com2950 Xenium Lane N, Suite 104Plymouth, MN 55441Email: submit@dotcom-monitor. Varying Website Response from Different Geographical LocationsPersistent monitoring showed that this retailer’s shopping cart website responded at varying speeds from different locations. A number of services, such as mail servers, websites, and proxy servers, would become unavailable to the online world. Using Dotcom-Monitor’s “Report by Location” feature, which gathers data from multiple remote agents at different locations, a traceroute snapshot was recorded. This network peering problem was identified and brought to the ISP.5. Dotcom-Monitor. Another survey by the NDP Group revealed that up to 23 percent of online shoppers still experience temporary website outages, late shipments, and customer service issues. Dotcom-Monitor identified the specific online pages that were slow and traced the problem to the database table that those pages were accessing. The goal to reduce downtime was to alert key personnel of any issue immediately. Information such as average response time (in seconds), Sewing machine parts Manufacturers required time to access the website, and the number of successes and failures, provided a clear picture about site performance during different daily intervals. Although most shopping sites feel that they have rid themselves of persistent growing pains, some remain. Every minute, website monitoring showed that one DNS server was occasionally unable to resolve the address. External website monitoring services offered by companies like Dotcom-Monitor have helped customers explore issues and discover otherwise elusive data required to take corrective actions well before receiving customer complaints.THE STORY: Once seen as an alternative marketing channel, online shopping has carved its own niche in the marketplace. Website DowntimeThe retailer’s website occasionally suffered downtime, which led to customer dissatisfaction.4.com services extend into all industries.SOLUTIONS: Realigning shared hosting, fixing database indexing, DNS server upgrade, altering the web host's BGP configuration and regular website monitoring. If any test parameters fall outside of the specified range, responsible personnel are immediately notified.com verifies each step within a transaction, not only for proper content, but also for requested performance. Website monitoring features, such as immediate alerts, detailed reports, and aggregated statistics, help clients find and address issues, and thus enhance the customer experience. What was once acceptable a few years back is no longer the case today. By simulating end-use actions, Dotcom-Monitor. Problem in Accessing the WebsiteDuring certain intervals in a day, the retailer’s site became unaccessible altogether. After analyzing the data, it was found that the ISP hosting the site used several providers that did not peer properly with certain networks. This decreased downtime periods from an average of 25 minutes to less than 5 minutes.One of Dotcom-Monitor’s recent customers, a large online auto parts retailer, approached Dotcom-Monitor with concern about site performance issues. It is important to note that website monitoring services are a must for all mission-critical services, and are not just limited to the current example of shopping cart customers.
Customers persistently complained about site outages and slow site response times. This implied that the DNS server supporting the organization was not working consistently. Despite repeated complaints by the IT department to the ASP provider and reassurances from the hosting company that the problems had been resolved, customers remained dissatisfied. In today’s highly competitive environment, customer expectations about website availability and performance grow daily. To make matters worse, the ISP could not find any issues, but customers were still complaining. Slow Website ResponseDotcom-Monitor’s “report by hour” feature discovered quickly the issues causing poor performance. METHODOLOGY: External website monitoring on a page-by-page basis at one-minute intervals pinpointed the problems.PROBLEM: Customers complaining about site outages and slow site response times. This report provided summary statistics about transaction by hour. Customers remaining dissatisfied. They took the necessary actions to resolve the problem by altering their BGP configuration.***Dotcom-Monitor. This growth has not come easy. Hosting company claiming that the problems had been resolved. Slow Web Page ResponseThe retailer’s IT department also discovered that several pages within a transaction, such as shipping history and “Invoice printout” were extremely slow. Realizing a potential disaster for their online business, the IT department sought a third-party external monitoring service provider to monitor their e-commerce site 24/7 and identify the issues and dependencies that were causing website outages.com (), an external website monitoring company, specializes in ensuring performance and uptime in online transaction processes, including shopping carts, sign-ins, and form submission.com General This release was published on openPR. After one-minute monitoring each day for 7 days, the following issues were identified:1..2. Using Dotcom Monitor’s proprietary algorithm, it was possible to calculate the site’s slow response periods. Unfortunately, the other pages within the same transaction were extremely fast to load. This report was accompanied by the error message from every location where slowdown was detected. Once proper indexing was performed, the issue was resolved
